Proudly Canadian
Last updated: October 20, 2026
How DECOVINK, a brand of MMX Global Inc., ships your order, and what to expect.
Online orders can currently be delivered to addresses in Ontario only. Customers in every province and territory can choose free Toronto Local Pickup at checkout.
Delivery to other provinces and territories is coming soon. Until then, if you need an order delivered outside Ontario, please contact us at [email protected] before ordering. We don’t currently ship outside Canada.
These rates apply to DTF Transfers by Size, Gang Sheet Upload and Gang Sheet Builder orders delivered in Canada:
| Eligible DTF subtotal | Standard shipping |
|---|---|
| Under $50.00 | $17.00 |
| $50.00 – $98.99 | $15.00 |
| $99.00 or more | Free |
Online delivery to these territories isn’t available yet (see “Where we ship” above). The rates below will apply once it opens.
Deliveries to Yukon, the Northwest Territories and Nunavut carry an additional $5.00 northern surcharge on each shipment. This includes orders that otherwise qualify for free shipping.
| Eligible DTF subtotal | Shipping to YT, NT or NU |
|---|---|
| Under $50.00 | $22.00 ($17.00 + $5.00) |
| $50.00 – $98.99 | $20.00 ($15.00 + $5.00) |
| $99.00 or more | $5.00 |
The surcharge is shown at checkout and is subject to applicable taxes.
Some other remote communities, including fly-in and other hard-to-reach locations, can cost much more to reach than our standard rates cover. If your order is going to one of these destinations:
The rates above apply to DTF transfers and gang sheets only. They don’t automatically apply to UV DTF transfers, blank apparel, custom apparel, embroidery, wholesale products, equipment or supplies.
If a product doesn’t have shipping available at checkout, it can be collected through Toronto Local Pickup. You’re welcome to contact us to ask about a shipping quotation. If your cart contains DTF items and other products, the DTF items are rated as described above, and the other items show their own delivery options.
We use reliable carriers that operate in Canada. We choose the carrier and service for each shipment based on the destination, the parcel size and weight, delivery availability, service reliability, cost and any delivery requirements. We can’t guarantee shipment with a specific carrier.
When tracking is available for your shipment, we will email you the tracking information. Tracking updates are provided by the carrier and may not appear immediately after your parcel is dispatched.
Standard DTF orders are generally ready in 1–2 business days. This is an estimate, not a guaranteed completion date. Our business days are Monday to Saturday, excluding applicable statutory holidays.
Production and dispatch can take longer depending on:
The DTF estimate above doesn’t apply to embroidery, custom apparel or other products with different production requirements. Timing for those is confirmed with your order or quote.
Production time and carrier transit time are separate. Your total delivery time depends on when production is completed and how long the carrier takes to deliver. Carrier delays, weather, remote destinations and other circumstances outside our control can affect delivery dates. We don’t guarantee delivery on a specific date unless we have explicitly agreed to that commitment with you in writing.
We may be able to offer rush production or expedited shipping on request. Please contact us before you order to discuss your required delivery date, quantity, product type, decoration requirements, destination, availability and any additional charges. Rush production and expedited shipping are separate services, and their availability and price must be confirmed by DECOVINK before you order.
You can collect your order in Toronto free of charge. Choose Local Pickup – Toronto at checkout.
We’ll email you when your order is ready and arrange the collection with you. Pickup location details and available collection times are provided at that point. Please don’t come to collect your order until we’ve confirmed that it’s ready and arranged a time with you.
Please check your delivery address carefully at checkout. Incorrect or incomplete addresses can delay your order.
If a parcel is returned to us because the address you provided was incorrect or incomplete:
If the address error was caused by DECOVINK or our shipping provider, you won’t be responsible for the cost of correcting it.
If your parcel is lost or arrives damaged, please contact us promptly, and within 30 calendar days of delivery (or of the expected delivery date for a parcel that hasn’t arrived). For damage, please keep the packaging and send us photographs of the packaging and the products.
We will investigate every report, including with the carrier where needed. Where a shipment is confirmed lost or damaged, we may provide a replacement or reprint, or a refund where appropriate. The resolution depends on the circumstances, the nature of your order and applicable consumer protection laws. See our Returns & Refunds policy for more information.
This reporting period doesn’t limit any rights you have under applicable law.
Questions about shipping? Email [email protected] or call 416-619-0786.
