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We print what you send us, at the size you choose. These are the file characteristics that make the difference between a transfer you are happy with and one you are not.
These limits are enforced by the upload form itself, so anything outside them is rejected before you can order.
Resolution matters at the size you are printing, not in isolation. A 1000 pixel wide image is generous on a 3" pocket print and thin on a 12" front print. When you set your dimensions, our ordering page estimates the effective resolution at that size and tells you where you stand.
If a file falls below the acceptable threshold you are asked to confirm before continuing. If you confirm, we print what you supplied, and a transfer that prints soft because the file was soft is not treated as a production error.
Anything that is not transparent will print. A white box behind your logo prints as a white box. For artwork that needs to sit directly on the garment, supply a PNG with genuine transparency rather than a white or checkered background flattened into the image.
Very soft edges, faint drop shadows and glows at low opacity can break up at small sizes. Where a clean edge matters, give the artwork a defined edge.
Supply artwork at, or close to, the printed size you intend to order. Scaling a small file up adds no detail.
PDF files are accepted. Because a PDF can contain vector artwork, embedded images at mixed resolutions, or both, its effective resolution is verified before production rather than estimated at the moment you upload it. If anything in your PDF would print below an acceptable standard, we contact you before printing.
Before production we confirm that the file we received is one we can print and that its resolution is adequate at your chosen size.
We do not redraw, recolour, vectorise, retype or rebuild artwork, and we do not correct design decisions inside a file you approved. That means spelling, layout, colour choices, alignment within the design and the dimensions you selected remain yours to check.
If you need artwork prepared or corrected, ask us first. It is not part of a standard transfer order.
Screens are backlit and garments are not, so a colour on your monitor will not match printed ink exactly. Very bright fluorescent and metallic colours cannot be reproduced in standard CMYK printing. If a specific colour is critical to a brand, order a single transfer and check it before committing to a run.
By uploading a file you confirm you have the right to reproduce it. Our Artwork Policy covers ownership, how long we retain your files and what we do with them.
PNG, JPG, JPEG, PDF, up to 25 files per order, up to 50 MB each.
For anything with a background you do not want printed, send a PNG with real transparency.
Aim for 300 DPI at the size you are printing. That is resolution at final print size, not the pixel count on its own: a small image scaled up to a large transfer loses detail.
Our ordering page estimates the effective resolution at your chosen size. Below 200 DPI it asks you to confirm before continuing, so the trade-off is visible to you before you order rather than after.
You are warned at the point of ordering and asked to confirm. If you continue, we print what you supplied. A transfer that prints soft because the file was soft is not a production error, so please take the warning seriously or send a larger file.
We check that what we received is what we can print, and resolution is verified before production. We do not redraw, recolour or rebuild artwork, and we are not responsible for spelling, layout or design choices inside a file you approved.
Yes. PDF artwork is accepted and its resolution is verified before production rather than estimated at the moment you upload it.
