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Order Terms

Last updated: October 19, 2026

These terms apply to orders placed online at decovink.ca for DTF transfers, including DTF Transfers by Size, Gang Sheet Upload and Gang Sheet Builder, and for any other product we offer for online ordering. DECOVINK is a brand of MMX Global Inc., based in Ontario, Canada.

They work alongside our Terms of Use, Shipping Policy, Returns & Refunds Policy, Artwork Policy and Privacy Policy. By placing an order, you agree to these terms.

1. Prices and your order

  • Prices are in Canadian dollars and exclude applicable taxes. They are calculated from the sizes, quantities and sheet options you choose, and the total in your cart at checkout, including shipping and taxes, is the amount you pay.
  • Your order is accepted when we confirm it by email. We may decline or cancel an order before production, with a full refund, if the artwork can’t be printed, if it falls under our Artwork Policy restrictions, or if a pricing or technical error occurred.

2. Artwork

  • We accept PNG, JPG/JPEG and PDF files, up to 50 MB each. PNG with a transparent background gives the cleanest result; anything that isn’t transparent prints, including white backgrounds.
  • Our ordering tools estimate the print resolution at the size you choose and warn you when a design may print soft. If you continue after a resolution warning, the design is printed as supplied.
  • Uploaded gang sheets are printed exactly as you send them, at the sheet size you select. Please check spacing, mirroring, colours and spelling before ordering. PDF artwork placed in the Gang Sheet Builder is arranged by our team, which can add up to one business day to production.
  • You confirm that you own, or have permission to reproduce, all artwork you send. See our Artwork Policy for your responsibilities, the artwork we may refuse, colour accuracy, how we prepare files and how long we keep them.

3. Artwork review and proofs

  • Every paid order is reviewed before production.
  • We send a digital proof when we find an issue that needs your decision, or when you ask for one. Production of that order starts only after you approve the proof, and you can request changes instead.
  • Approved proofs are final: details you approved, such as spelling, size, colour and placement, aren’t treated as DECOVINK errors.
  • If we’re waiting for your proof approval, we hold the order and remind you. If we don’t hear back within 30 days, we may cancel the order and refund it in full.

4. Production time

  • Standard DTF orders are generally ready in 1–2 business days after payment, or after proof approval where a proof is needed. This is an estimate, not a guaranteed date, unless we confirm a deadline with you in writing. Our business days are Monday to Saturday, excluding applicable statutory holidays.
  • Rush production may be available on request. Please contact us before you order; availability and any additional charge must be confirmed by us in advance.

5. Print results and application

  • Printed colours can differ from what you see on screen, and very fine details, such as lines thinner than about 1 pt or text smaller than about 6 pt, may not reproduce reliably.
  • Please apply transfers following our DTF application instructions or UV DTF instructions. Results from incorrect application, such as temperature, pressure, time, peel method or an unsuitable garment or surface, aren’t manufacturing defects.

6. Cancellations, returns and defects

  • You can cancel an order before production begins by emailing [email protected] with your order number; we refund the full amount you paid, including any shipping charges. Once production has started, cancellation is generally not available.
  • Custom products are final sale. Please report defective, damaged, missing or incorrect items within 7 calendar days after delivery or pickup, and lost or transit-damaged parcels within 30 calendar days, as explained in our Returns & Refunds Policy, which sets out how claims, remedies, return shipping and refunds work. These reporting periods don’t limit your rights under applicable law.

7. Shipping and pickup

  • Shipping rates, the northern surcharge, other remote destinations, delivery estimates and Toronto Local Pickup are described in our Shipping Policy. The shipping options and charges for your order are shown at checkout before you pay.

8. Taxes

  • We charge GST or HST as applicable, based on the delivery address, or on our Ontario location for Toronto Local Pickup orders. Taxes are shown at checkout.

9. Payment

  • Payments are processed securely by Stripe, including cards, Apple Pay, Google Pay and Link where available. We don’t store full card numbers.
  • Pay-later options such as Klarna and Affirm, where offered, are provided by those companies under their own terms and eligibility checks. Refunds on pay-later purchases are returned through the provider.

10. Liability

  • To the extent permitted by applicable law, DECOVINK isn’t responsible for indirect or consequential losses, such as loss of profit, business or opportunity, arising from an order, and our total liability for an order is limited to the amount you paid for that order.
  • This doesn’t limit or exclude liability that can’t be limited or excluded under applicable law, including liability for our own negligence or misconduct, or any rights or remedies you have under applicable consumer protection laws.

11. Governing law

  • These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If you’re a consumer living in another province or territory, you also keep the protection of the mandatory consumer laws where you live.

12. Changes and contact

  • We may update these terms. The version in effect when you place an order applies to that order.
  • Questions? Email [email protected] or call 416-619-0786.
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